Terms and Conditions of Sale
Please carefully read these Terms and Conditions before purchasing any Purigene products on the Website. By purchasing Purigene products, you agree to be bound by these Terms and Conditions of Sale.
1. Your Account
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when you registered.
The Website only sells products to individuals who can purchase through iPay88 (via credit cards or direct transfers) or Bank Transfer. If you are under eighteen (18), you may use the Website only with the express permission and supervision of a parent or guardian.
Purigene reserves the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at its discretion. If we cancel an order, it will be without charge to you.
3. Our Contract
When you place an order to purchase a product from the Website, we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send an email to you confirming that we have accepted the order (the ‘Order Confirmation Email’). Such acceptance will be complete at the time we send the Order Confirmation Email to you. You are seeking to enter into a contract with Purigene when you place an order. Purigene will retain the title in the products until full payment has been made by you and has been received by Purigene.
Purigene reserves the right to hold any orders prior to shipping for security review. We regret that we cannot ship to Israel due to Malaysian post law. In the event that an order is placed for a delivery to a location where we do not deliver to the order will be cancelled and a refund processed.
The Website only sells products to individuals who can purchase through iPay88 (via credit cards or direct transfers) or Bank Transfer. If you are under eighteen (18), you may use the Website only with the express permission and supervision of a parent or guardian. However, should there be a situation to arise in which online payment is unavailable, do Contact Us and we will try our best to assist.
We will endeavour to deliver all products you have ordered within the time period specified on your Order Confirmation Email. Please click here to view our delivery details.
All products purchased from the Website are made pursuant to a shipment contract. This means that the risk of loss for such products pass to you upon our delivery to the carrier. If you have received your Order Confirmation Email but your products have not arrived within the time specified in the Order Confirmation Email, please contact us and we will do our best to assist. Note that during exceptionally busy periods (e.g. Hari Raya, Christmas) or when the weather is particularly inclement please allow an additional day before raising a query.
If your order has not been received within our specified timescales as further set out below, in the first instance please check with your local mail delivery office to see that they are not holding your parcel. If they confirm that they do not have your products, please contact us and we will do our best to assist.
5. Feedback and Complaints Policy
We welcome any comments about our service, so that we can improve what we are doing. Our aim is to deal with any problems quickly and fairly. If you have reason to complain about our service, please email us at firstname.lastname@example.org. Please state clearly in the subject title that you are making a complaint. Our aim is to respond to your complaint within seven (7) working days, either resolving the complaint, or with a timescale for resolution.
6. Pricing and availability
All prices are quoted in Malaysia Ringgit (MYR) unless otherwise specified. All item prices stated in the website are exclusive of delivery charges. We list availability information for products sold by us on the Website, including on each product information page. Beyond what we say on that page or otherwise on the Website, we cannot be more specific about availability. Please note that shipping dates are estimates only. Unless otherwise stated, dispatch dates are not guaranteed and should not be relied upon. As we process your order, we will inform you by email if any products you order are subsequently found to be unavailable.
Despite our best efforts, a small number of the products on the Website may be mispriced due to human error. If a product’s correct price is lower than our stated price, we will charge the lower amount and send you the product. If a product’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping the products or cancel your order and notify you of such cancellation. Before any decision regarding the price is made, please contact us to enable clarification and resolution of the problem as soon as possible.
When ordering products from the Website for delivery overseas you may be subject to import duties and taxes, which are levied instantly when the package reaches the specified destination. Any additional charges for customs clearance must be borne by you as we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact the local customs office for further information. Additionally, please note that when ordering from the Website, you are considered the importer of record and must comply with all laws and regulations of the country in which the products are received. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our International customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
Disclaimer and limitation of liability
This Website is provided by Purigene on an “as is” and “as available” basis. Purigene makes no representations or warranties of any kind, express or implied, as to the operation of this Website or the information, content, materials, or products included on this Website. It is expressly agreed by you that your use of this Website is at your sole risk.
Purigene disclaims all warranties, express or implied, including, but not limited to, implied warranties of sale ability and fitness for purpose to the fullest extent permissible by applicable law. Purigene does not warrant that this Website, its servers, or e-mail by us are free of viruses or other harmful components. Purigene will not be liable for any damages of any kind arising from the use of this Website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
Laws of certain countries or states do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights. Please consult your specific legal advisers with regards to the laws applicable to your specific country.
When you visit the Website or send emails to us, you are communicating with us electronically. We will communicate with you by email or by posting notices on the Website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Any dispute relating in any way to your visit to the Website or to products you purchase through the Website may be submitted to the courts of Malaysia, except that, to the extent you have in any manner violated or threatened to violate Purigene’s intellectual property rights, Purigene may seek injunctive or other appropriate relief in any court in any country in the world, and you consent to exclusive jurisdiction of such courts.
Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our Website, policies, and these Terms and Conditions of Sale at any time. Your usage of the Website and your orders will be subject to the policies and Terms and Conditions of Sale in force at the time that you use the Website or that you order products from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of the provisions of these Terms and Conditions of Sale are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of the remaining conditions.
Governing Law and Jurisdiction
Your use of the Website, any purchase by you on the Website of any products and these conditions will be governed by and construed in accordance with the laws of Malaysia and will be deemed to have occurred in Malaysia. You agree, as we do, to submit to the non-exclusive jurisdiction of the Malaysian courts.
You may purchase products from the Website for personal use only and not for resale. If you would like to be contacted with regard to becoming an official Purigene stockist or sales representative, please send your business contact details to Purigene and we will be in contact with you shortly.
We have made every effort to accurately represent the colours of the products on the Website. However as colours vary between monitors and operating systems, we cannot guarantee that the colours that appear on your screen accurately reflect the actual colours of products. The colour of the product relies heavily on the natural ingredients and this too may cause difference of colours from batch to batch.